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Major outage at Microsoft causes global disruption in airlines, banks, and news

2024.08.04 02:33:11 Sohyun Stella Won
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[Photo Credit to Pixabay]

A significant system failure within Microsoft's Azure cloud computing platform has disrupted operations worldwide, affecting airlines, banks, and news media outlets.

On July 19, Reuters reported that several airlines in the United States, Europe, Australia, and Japan faced flight cancellations due to this outage.

Notably, American Airlines, Delta, and United Airlines had to suspend many ground operations because of communication issues linked to the outage.

Low-cost carriers were the first to halt flights, quickly followed by major airlines as service disruptions were reported consecutively.

Frontier Airlines announced that a major technical issue with Microsoft's systems led to a temporary suspension of their operations.

Sun Country mentioned disruptions to their reservation and check-in services due to a third-party provider issue, though they did not disclose the provider's name.

Pete Buttigieg, the U.S. Secretary of Transportation, stated that authorities were monitoring the cancellations and delays at Frontier Airlines and emphasized holding the airline and others accountable to meet passenger needs.

Both AFP and Reuters highlighted that similar problems were affecting other regions, including major broadcast and mobile network operations around the world.

According to Reuters, Berlin Airport also experienced check-in delays. Furthermore, Amsterdam's Schiphol Airport, Turkish Airlines, and several Spanish airport operators reported halting services due to Microsoft's technical problems.

Major airports like Tokyo's Narita and Singapore's Changi also struggled with cloud service issues, Bloomberg reported.

The London Stock Exchange Group and several international banks faced service interruptions, and issues extended to hotels and gaming platforms.

For example, Bloomberg quoted Elaine To, a photo desk manager, who mentioned that the Ocean Park Marriott in Hong Kong had to rely on pen and paper for check-ins due to the outage.

In Denmark, Copenhagen's automatic fire alarms malfunctioned, with authorities linking the issues to the cloud service outage.

The Nintendo Store also experienced access problems, with users in Japan facing difficulties with downloads and prepaid card services from 1:25 PM local time.

In South Korea, the impact was immediate, with some airlines' ticketing systems being paralyzed and gaming platforms encountering access issues.

Pearl Abyss, a game company, reported that their game "Black Desert" had to halt operations due to a simultaneous global outage affecting external software. They conducted a three-hour server maintenance to address the issue.

Gravity, another gaming company, conducted emergency checks due to access issues affecting their website and game servers.

This extensive Microsoft cloud outage prompted a reevaluation of the dependency on centralized cloud services and raised concerns about the resilience of critical infrastructure across industries.

The incident highlights the need for robust backup systems and more localized data handling to prevent such widespread disruptions in the future.

As companies scramble to adjust, this event will likely accelerate discussions about technological sovereignty and the diversification of cloud service providers to ensure operational continuity.

This global outage not only exposes vulnerabilities in current systems but also serves as a catalyst for necessary changes in how businesses manage and protect their data in an increasingly interconnected digital world.


Sohyun Stella Won / Grade 10
Korea International School, Jeju